1. Authorization

You All returns must be authorized by Coldkeepers, LLC. Products must be returned within 60 days of purchase. Authorizations are valid for 30 days from date of issuance. A valid Return Authorization number (RA) must be arranged by calling Customer Service at 229-551-9200. Unauthorized returns may be returned to customer at customer’s expense, destroyed by Coldkeepers, LLC at its discretion or subjected to additional charges without credit being issued to customer.

2. Return Procedure

After obtaining an RA number, please ensure that each returned item include the following information:

    1. Customer’s name, address and account number.
    2. RA number.
    3. Original PO number or original Coldkeepers, LLC order number.
3. Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Coldkeepers, LLC, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 60 days of receipt. The following conditions will not be considered for return.

    1. Products purchased more than sixty days prior to return request.
    2. Special or custom products made to customer specifications or sold as non-returnable.
    3. Products returned in altered or damaged packaging, or in packaging other than original packaging.
    4. Packs broken, breached or damaged.
    5. Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed
      receipt/review of returned products and is subject to the other terms of this policy.
4. Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Coldkeepers, LLC of any damages in transit or product shortages within two (2) business days of receipt, or Coldkeepers, LLC shall have no obligation to process credit or arrange for product replacement. Contact Coldkeepers, LLC Customer Service 229-551-9200 to report damages or shortages.

5. Products Shipped in Error by Coldkeepers, LLC

Customer must notify Coldkeepers, LLC of any shipping errors or disputes. Products shipped in error by Coldkeepers, LLC are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

6. Defective product

Defective product, properly noted damaged product and returns that are the result of a Coldkeepers, LLC error may be returned at Coldkeepers, LLC’s expense and for a full credit, subject to the other provisions of this policy.

7. Restocking Fee Schedule


Return from Date of Invoice Re-stocking fee Percentage
0 – 30 Days 25% / $25 minimum + Freight
31 – 60 Days 30% / $25 minimum + Freight
Greater than 60 Days Not returnable unless expressly approved prior to receipt.